Refund policy
3-Day Return Policy
Return Window
Return request must be raised within 3 days of delivery.
Return Shipping
Reverse shipping charges of ₹250 per piece will apply, where applicable.
Product Condition
Products must be unused, unwashed and unworn, with original tags and packaging intact.
Opening Video Mandatory
For wrong, damaged, or missing product claims, a continuous opening video showing the sealed parcel and shipping label is mandatory.
Not Eligible
Used, washed, altered, damaged, stained, or incomplete products will not be accepted.
Refund
We will ask for the QR Code once we do the quality check of the returned dress/dresses and process the refund on the same QR Code.
Shipping charges paid during COD are non-refundable.
How to Raise a Request
Send your order ID, opening video, and images of the dress/dresses received. Mention the reason for return.
Reason for Return
Return is only acceptable if the dress is damaged, defective, torn, or stained.
We will not accept the return request for these reasons:
- “We didn’t like the material of the dress”
- “The dress doesn’t match the photos/videos from which we order”
- “Pants are not delivered”
Please read the product description before ordering. Everything that you need to know about the product is mentioned in the description. Read carefully and then order for your own convenience.
Missing Product
Note: In case of a missing product, we will only resend the missing product if you have an opening video of the sealed parcel. If not, then we will not accept the missing product request.